Frequently Asked Questions
Everything you need to know about your Powell's Owls experience.
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you aren't completely satisfied with your fit, you can initiate a return or exchange through our online portal.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a garment you already own to ensure the perfect fit.
What payment methods do you accept?
Powell's Owls accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress in real-time.